We provide several ways to receive legal advice on different consumer matters. Guidance concerning housing and patients’ rights is available for all consumers. Guidance concerning other consumer matters (such as problems with a product or a service, housing, agreements, and liabilities) is available as a membership benefit. Unfortunately, we cannot, for example, act as agents, prepare legal documents, represent anyone in court, or contact the company about an individual dispute situation.
Legal advice concerning consumer matters (for members only)
We offer legal advice on consumer matters for our members in English. Consumer advisory services help and support you with everyday challenges and problems. We provide advice on various consumer issues, including consumer rights and consumer protection. We assist with guidance on how to file a complaint, deal with problems that arise when purchasing goods or services, and address matters related to rental housing.
Please note that we offer advisory services to our members either by phone or by email, depending on the type of membership selected. You can choose to receive legal consumer advice by phone (from 15 euros per calendar year) or by email with phone consultation included (from a total of 60 euros per calendar year).
By phone: request a call-back by email at info@kuluttajaliitto.fi or call our member services (tel. 09 454 2210*, open on Tuesdays 1 to 3 PM and Thursdays 9 to 11 AM). Membership is verified based on your name.
By email: info@kuluttajaliitto.fi
Advice concerning housing issues (available for everyone)
Please call 09 454 22 160*. Open on Tuesdays from 12 PM to 1 PM and on Thursdays from 5 PM to 6 PM.
We provide advice:
- about renting an apartment to both tenant and landlord
- in relation to the relationship between the housing company and the shareholder to the shareholders
- about right of occupancy and part-ownership housing to the resident.
Advice concerning patients’ rights (available for everyone)
We offer advisory services open to everyone regarding the rights of patients and clients in social and health care. Please contact us primarily by email at: info@kuluttajaliitto.fi. Kindly mention in your message that your inquiry concerns advice on patients’ rights.
If you are unable to use email, please call on Mondays between 9 to 11 AM and 1 to 3 PM at 09 454 22 150*.
Note! The advisory service concerning patients’ rights is closed on the first Monday of each month from 1 to 3 PM.
*) Calling and queuing are charged at domestic rates. The charge is determined on the basis of your phone plan. Check the price with your operator.
Become a Member
As a member of The Consumers’ Union of Finland you will get help from our experts on consumer-related issues and the possibility to make a difference attending local consumer association’s activities.
