Guidance concerning housing is available either by phone or by chat for all consumers. Guidance concerning other consumer matters is available as a membership benefit.
Please note that our guidance services are on summer break during July and will return to normal service hours from August 3rd. Our membership services (information regarding membership, billing etc.) are on summer break from July 6th to July 12th.
Guidance on housing matters
Guidance on housing matters is available to all callers, not only members. Our lawyer is available by phone (09 – 454 22 130*) from Tuesdays to Fridays between 11h–13h and also on Tuesdays between 17h–19h.
Notice: Please note that guidance over the phone is currently only available in Finnish. We apologize for the inconvenience. Our chat service (please see below) is available in both Finnish and English.
The chat service is available from Tuesdays to Thursdays from 14h to 16h on the following website: http://www.kuluttajaliitto.fi/neuvontapalvelut/asumisneuvonta/ (bottom right corner).
Members of the Consumers’ Union of Finland can also consult our membership counseling in housing related matters (see below).
* Local network rate or mobile charge only, no additional charge.
Guidance for members
Members of The Consumers’ Union of Finland have access to free counselling in consumer matters, such as problems with a product or a service, housing, agreements, and liabilities.
Generally service in English is available at 09 – 454 22 122* every Friday from 12 PM to 1 PM. However, please note that English-speaking guidance for members is cancelled until further notice. We apologize for the inconvenience!
Legal counselling for our members is also available in Finnish (jäsenneuvonta).
How to become a member
Membership costs around 15 € annually, depending on the local consumer association. To become a member, please contact us via email at firstname.lastname@example.org or by phone (09 – 454 2210*) and we will be happy to assist you. You can also fill out the membership form on our Finnish website here (currently only available in Finnish).