Guidance concerning housing is available either by phone or by chat for all consumers. Guidance concerning other consumer matters is available as a membership benefit.
Guidance for members
Notice: Exceptions to service hours during christmas
Guidance on housing matters is cancelled from December 23rd to January 5th. Regular service hours will resume on Tuesday, January 7th.
Guidance for members is cancelled from December 23rd to January 5th. Regular service hours will resume on Friday, January 10th.
Members of The Consumers’ Union of Finland have access to free counselling in consumer matters, such as problems with a product or a service, housing, agreements, and liabilities.
Service in English is available at 09 – 454 22 122* every Friday from 12 PM to 1 PM.
Legal counselling for our members is also available in Finnish (jäsenneuvonta).
How to become a member
Membership costs around 15 € annually, depending on the local consumer association. To become a member, please contact us via email at email@example.com or by phone (09 – 454 2210*) and we will be happy to assist you. You can also fill out the membership form on our Finnish website here (currently only available in Finnish).
Guidance on housing matters
Guidance on housing matters is available to all callers, not only members. Our lawyer is available by phone (09 – 454 22 130*) from Tuesdays to Fridays between 10h-12h and also on Tuesdays between 17h-19h.
The chat service is available from Tuesdays to Thursdays from 14h to 16h on the following website: http://www.kuluttajaliitto.fi/neuvontapalvelut/asumisneuvonta/ (bottom right corner).
Members of the Consumers’ Union of Finland can also consult our membership counseling in housing related matters (see above).
* Local network rate or mobile charge only, no additional charge.